RETURNS

To start a return, you can contact us at [email protected]. You will require your order number and shipping ZIP code that was used when placing the order. Items sent back to us without first requesting a return will not be accepted. 

Returning is quick & easy. Simply follow the steps below:

1.Package up your return items and attach your printed return label to the outside of the packaging.

2.At this time, multiple orders can not be combined in a single return.

3.Drop off your return at your local post office. Be sure it is scanned in transit once received and obtain a receipt for proof of lodgement.

4.Once your return is received at our warehouse, it can take anywhere between 3-6 business days for your return to be processed. Return processing may up take up to 10 business days if your return is received with damages, faults, is missing an item in your return, or does not adhere to our return policy

If you're not completely satisfied with your purchase, we gladly offer you the option to make a return. Please carefully review the following conditions to determine your eligibility for the return process.

To ensure a prompt and accurate processing of your return, please take note of the following:

Eligible returns are to be sent back within 30 days from the date of delivery and can be returned for a refund

Items must be in new and unused condition, with all original labels and tags still attached.

Items must be unaltered, undamaged, and unwashed.

Original shipping costs are non-refundable

Lovelisamarie is not responsible for non-Lovelisamarie items mistakenly returned, as we may not be able to recover these items.

REFUNDS

To receive a refund for your return, select the option for refund when submitting your return. Refunds will be issued back to the original form of payment after processing. Processing begins after the return has been delivered to our warehouse and may take up to 3 - 6 business days.  Please allow up to 7 business days for funds to post to your account. Please note, If returning for a refund, a $10 return fee will be deducted from your refund amount. Please note, Lovelisamarie is not responsible for non-Lovelisamarie items mistakenly returned, as we may not be able to recover these items.

CONTACT US

Email: [email protected]

Phone Number: +86 17262020034